Delivery and Installation Policy - Air Care Trading Company

Delivery and Installation Policy

Air Care Company for Air Conditioning and Refrigeration

Last updated: April 9, 2026

Delivery time

• Orders are processed within a period not exceeding 15 working days from the date of order confirmation and completion of the payment process.
• Not counted towards the time limit:
  • The day the order was created.
  • Fridays and Saturdays.
  • Official holidays.
• Official holidays include, but are not limited to:
  • Founding Day: February 22nd.
  • National Day, September 23rd.
  • Official holidays and government vacations.
• The execution time may vary depending on the city, operational schedule pressures, logistical conditions, or product availability from the supplier or agent .
• In the event of promotional offers or special seasons, the execution period may be extended as explained during the order completion process.

Installation duration

• The installation date is determined according to the available slots in the technicians' schedule .
• Coordination is made with the client to determine the earliest available date after the order arrives or implementation is ready.
• The completion of the connection does not guarantee that the installation will be carried out on the same day, as the installation is subject to the approved operational schedule.

Working hours

• Company operations: Sunday to Thursday.
• Delivery and installation operations within the city: Saturday to Thursday.
• Customer service: Available 7 days a week.

Cities covered by delivery

Delivery is available within the following city limits:

Riyadh – Dammam – Khobar – Dhahran – Qatif

Installation fees

• As of April 9, 2026, the free installation of split air conditioners has been cancelled .
• Installation is only free if there is a special advertised offer from the company that explicitly states so.
• Installation of a split air conditioner without copper: 149 riyals for units sold through Enaya Air .
• Split air conditioner installation with copper pipe: 299 riyals for units sold through Enaya Air .
• These fees apply unless a special offer or different package is announced by the company.

Delivery and additional service fees

• Delivery fees: These will appear during checkout depending on the city and type of order.
• Express service: Urgent installation can be requested within 48 hours, subject to availability, for an additional fee.
• Orders placed after 4 pm may be counted on the next working day.

⚠️ The company reserves the right to modify fees or implementation policies according to operational requirements or logistical changes.

Request execution mechanism

• Order confirmation after payment is completed.
• Schedule delivery according to the earliest available date.
• Coordination with the client to schedule the installation according to available dates.
• Delivery will be carried out within a period not exceeding 15 working days from the date of order confirmation and payment, as stated in this policy.

Installation failures

• If installation cannot be carried out for any reason related to location, readiness, safety or technical obstacles, the request will be dealt with according to its operational status.
• If the customer has paid for the installation , only the installation amount is refunded .
• If the installation is free as part of a special offer , the customer is not entitled to claim any amount or compensation in lieu of the free installation service.

Right to refuse installation

• The company has the right to refuse to carry out the installation in the following cases:
  • The site is not ready.
  • There is a risk to the safety of technicians or equipment.
  • Lack of basic installation requirements.
  • There are obstacles preventing implementation.
  • Violation of safety conditions or technical instructions.
  • Customer abuse or lack of cooperation with the technical team.
• This will result in the rescheduling of the appointment or cancellation of the installation service depending on the operational and technical situation.

Rescheduling appointments

• The installation date may be postponed or rescheduled if the operational schedule is tight, the site is not ready, or there are obstacles preventing implementation.
• If the client requests a change to the execution date, coordination will be made with him according to the nearest available date.
• If the technical team arrives and finds that the site is not ready for installation, the company has the right to reschedule the appointment, and an additional visit fee may be charged according to the approved operating policy.

Site ready for installation

• The customer is responsible for preparing the site for installation, including the availability of a suitable power source , the installation location, and safe access for the technical team.
• The company is not responsible for any delays resulting from the unreadiness of the site or the lack of basic implementation requirements.

Special offers on installation

• From time to time, the company may offer special promotions that include free, discounted, or included installation within certain packages.
• These offers are limited to cases that are explicitly announced by the company within a specific period and according to its own terms and conditions.
• No claim for free installation shall be valid unless the request is covered by an advertised offer that is in effect at the time of purchase.

communication

Phone: 920002576

WhatsApp: 0565177744

Customer service is available seven days a week to answer inquiries and follow up on orders.

General Provisions

• The company reserves the right to amend this policy at any time as it deems appropriate for operational and organizational requirements.
• Completing the order or using the company's services constitutes the customer's acceptance of this policy.
• In the event that any brief text or marketing message conflicts with this policy, this policy shall be the authoritative reference.