Terms and Conditions – Old Air Conditioner Replacement Offer

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Terms and Conditions – Old Air Conditioner Replacement Offer

The Air Care trade-in offer provides a unique opportunity to get a new air conditioner with a cash-back bonus and free services. The following terms and conditions apply to all customers included in the offer.

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1. Duration of the presentation

  • The offer is valid for a limited time or until stocks last.
  • Air Care Company reserves the right to modify or discontinue the offer without prior notice.
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2. Cities included in the offer

The offer is only available in the following cities:

  • Riyadh
  • Dammam – Khobar – Dhahran
  • Qatif – Anik – Saihat – Safwa
⚠️ The offer is not available outside the cities mentioned.
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3. Those covered by the offer

  • The offer is available to individuals within the specified cities only.
  • The offer applies to the purchase of a new air conditioner from the brands available at Enaya Air.
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4. Conditions for replacing the old air conditioner

  • The old air conditioner must be handed over complete and in a transportable condition.
  • The air conditioner must not be disassembled beforehand — the Air Care team will handle the disassembly process free of charge.
  • The air conditioner must be owned by the customer and not subject to any claim or dispute.
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5. Cashback value

  • 250 riyals when replacing a split air conditioner.
  • 150 riyals when replacing a window air conditioner.
  • The cashback will be deposited into the customer's wallet within 3–7 business days after receiving the old air conditioner.
  • The wallet balance is used for purchases only and cannot be exchanged for cash.
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6. Free services included in the offer

  • One free cleaning of the new air conditioner.
  • Dismantling the old air conditioner is free of charge.
  • The services do not include any additional extensions or fault handling.
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7. Delivery and Installation

  • Delivery is only available within the cities mentioned.
  • Delivery time: 2 to 10 working days depending on the distribution schedule.
  • Installation time: 2 to 24 working days.
  • The installation site must be prepared by the customer.
  • The installation includes 4 meters of free copper, and the increase is calculated according to the approved price.
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8. Cancel or modify

  • The order can be cancelled before shipping or installation.
  • The old air conditioner cannot be returned after it has been handed over to the team.
  • If the product is unavailable, the customer will be contacted with one of two options:
    • Replacement with another available product.
    • Full refund.
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9. Return and Exchange Policy

  • A 7-day return policy applies from the date of receipt, provided the device remains in its original condition.
  • When the carton is opened without a manufacturing defect, a 15% discount is applied.
  • Refund period: 7 to 24 working days after approval.
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10. General Provisions

  • This offer cannot be combined with any other offers except by official notice.
  • The offer is subject to Air Care's policies regarding warranty, payment, installation, and maintenance.
  • Terms and conditions apply.