Terms and Conditions – Old Air Conditioner Replacement Offer
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Terms and Conditions – Old Air Conditioner Replacement Offer
The Air Care trade-in offer provides a unique opportunity to get a new air conditioner with a cash-back bonus and free services. The following terms and conditions apply to all customers included in the offer.
<!-- 1 -->1. Duration of the presentation
- The offer is valid for a limited time or until stocks last.
- Air Care Company reserves the right to modify or discontinue the offer without prior notice.
2. Cities included in the offer
The offer is only available in the following cities:
- Riyadh
- Dammam – Khobar – Dhahran
- Qatif – Anik – Saihat – Safwa
⚠️ The offer is not available outside the cities mentioned.
3. Those covered by the offer
- The offer is available to individuals within the specified cities only.
- The offer applies to the purchase of a new air conditioner from the brands available at Enaya Air.
4. Conditions for replacing the old air conditioner
- The old air conditioner must be handed over complete and in a transportable condition.
- The air conditioner must not be disassembled beforehand — the Air Care team will handle the disassembly process free of charge.
- The air conditioner must be owned by the customer and not subject to any claim or dispute.
5. Cashback value
- 250 riyals when replacing a split air conditioner.
- 150 riyals when replacing a window air conditioner.
- The cashback will be deposited into the customer's wallet within 3–7 business days after receiving the old air conditioner.
- The wallet balance is used for purchases only and cannot be exchanged for cash.
6. Free services included in the offer
- One free cleaning of the new air conditioner.
- Dismantling the old air conditioner is free of charge.
- The services do not include any additional extensions or fault handling.
7. Delivery and Installation
- Delivery is only available within the cities mentioned.
- Delivery time: 2 to 10 working days depending on the distribution schedule.
- Installation time: 2 to 24 working days.
- The installation site must be prepared by the customer.
- The installation includes 4 meters of free copper, and the increase is calculated according to the approved price.
8. Cancel or modify
- The order can be cancelled before shipping or installation.
- The old air conditioner cannot be returned after it has been handed over to the team.
- If the product is unavailable, the customer will be contacted with one of two options:
- Replacement with another available product.
- Full refund.
9. Return and Exchange Policy
- A 7-day return policy applies from the date of receipt, provided the device remains in its original condition.
- When the carton is opened without a manufacturing defect, a 15% discount is applied.
- Refund period: 7 to 24 working days after approval.
10. General Provisions
- This offer cannot be combined with any other offers except by official notice.
- The offer is subject to Air Care's policies regarding warranty, payment, installation, and maintenance.
- Terms and conditions apply.