Terms and Conditions

For the purposes of these terms, the following terms shall have the meanings set forth below:

• The company: Air Care Trading Company and all its branches and platforms.
• Location: Air Care online store and all sales channels.
• Customer: Any natural or legal person who uses or purchases from the site.
• Order: Any purchase or booking of a service.
• Offers: Any discounts, coupons, cashback, gifts, or benefits.
• Cashback: Non-cash promotional credit added to the customer's wallet.
• Working days: Operating days, excluding Fridays and public holidays.

Completing an order or using the website means the customer fully agrees to:

• Terms and conditions.
• Delivery and installation policy.
• Return and exchange policy.
• Any subsequent updates will be published by the company on the website or authorized channels.

Continued use of the site or benefiting from its services constitutes acceptance of any changes made to these policies.

If the customer engages in any of the following actions:

• Verbal, written, or electronic abuse.
• Threats, blackmail, insults, or hostile behavior.
• Mistreatment of employees, technicians, or company representatives.
• Defamation or dissemination of misleading or offensive information about the company or its employees.

The company reserves the right to take whatever action it deems appropriate, including:

• Stopping the service or refusing to complete it.
• Cancel order before delivery and refund amount according to order status.
• Refrain from installation or field services after delivery if this results in an unsafe environment for the team.
• Account suspension or restriction.
• Taking the necessary regulatory measures.

This does not prejudice the customer’s basic legal rights related to the product or warranty, in accordance with the approved channels and policies.

Some minor details of the product, such as color, shape, or secondary accessories, may vary depending on the manufacturing batch or factory updates. This is not considered a defect in the product as long as it achieves the same purpose and basic advertised specifications.

The company has the right to refuse or cancel the order in the following cases:

• Suspicion of fraud or misuse.
• There is a technical, pricing, or operational error.
• Product unavailable.
• The request has a commercial character contrary to the terms of the offer.
• Failure to comply with the terms and conditions or approved policies.

All logos, images, content, texts, and materials published on the website or company channels are protected under intellectual property laws and may not be used, copied, or republished without prior written permission.

The storage period is specified in the invoice or offer. After the free period expires, the company reserves the right to charge storage fees or take other necessary measures depending on the condition of the product and how long it remains unclaimed.

The client is responsible for preparing the site in terms of:

• Suitable electricity.
• Grammar and conjugation.
• Secure access for the team.

If the site is not ready, the company has the right to reschedule and may apply additional visit fees according to the approved policy.

Installation dates depend on the technicians' schedule and may be adjusted according to workload, area, operating conditions or implementation priority.

Any additional distance for copper pipes or any additional accessories or work outside the standard scope of installation is charged at an additional fee and is only carried out after the customer's approval.

The installation team has the right to refuse to carry out work in dangerous or unsafe locations or in locations that threaten the safety of technicians or equipment until appropriate safety conditions are provided.

Delivery times are estimated and depend on shipping companies or associated logistical factors, and the company is not responsible for delays caused by the carrier outside of its control.

The company accepts no responsibility for delays or inability to perform due to circumstances beyond its control, such as natural disasters, government decisions, epidemics, security disturbances, supply chain disruptions, or general logistical problems.

The warranty and policies do not cover malfunctions or damages resulting from misuse, incorrect installation, tampering with the product, or using it in a manner contrary to the company's or manufacturer's instructions.

The warranty is subject to the terms of the manufacturer or authorized agent, and the company's liability is limited to what is stated in the warranty documents or the policy agreed upon with the supplier or agent.

The customer has the right to express his opinion legitimately, but he is prohibited from publishing false, misleading, abusive or defamatory information, and the company has the right to take the necessary legal measures to protect its rights and reputation.

Offers, discounts, cashback, and marketing benefits are intended for individuals, and the company has the right to cancel orders of a commercial nature, resale, or illegal use of offers.

The company has the right to suspend or disable accounts that are proven to be used in a manner that violates the terms, regulations, or offers, or that include misleading information or attempts at fraud.

In the event of abnormally frequent requests for refunds or exchanges, or in a manner that suggests misuse of the policy, the company has the right to refuse future requests, restrict certain benefits, or suspend the account as it deems appropriate by law.

The company has the right to modify or cancel any promotional offer or benefit in the event of a technical or operational error, or if its conditions are not met or it is found to be misused.

In the event of an ongoing dispute, the company has the right to suspend orders, benefits, cashback, or coupons associated with the account until the verification is completed or the dispute is resolved.

Disputes are resolved amicably before resorting to the competent authorities, without prejudice to the right of any party to take the appropriate legal route when needed.

These terms and conditions are subject to the laws of the Kingdom of Saudi Arabia, and shall be interpreted and applied in accordance with them.

If the agent or supplier is unable to provide the product within the specified period, the company has the right to replace it, refund the amount, or keep the order pending until delivery, according to the customer's wishes and as permitted by operational conditions.

A newer model or a technical alternative may be supplied as a result of factory updates, and this is an acceptable alternative if it has the same or higher basic specifications.

Installation dates depend on the operational schedule and technical teams, and may be postponed or rescheduled depending on workload, seasons, city, or availability of technicians.

If the site is not ready for installation upon the arrival of the technical team, the company has the right to reschedule the appointment, and an additional visit fee may be charged according to the approved operational policy.

Any additional work, distances, extensions, or modifications outside the scope of the basic service will be charged according to the approved rates and after the client's approval.

The work team has the right to refuse to carry out work at sites that pose a risk to occupational safety or require special equipment that is not available, until the site is properly prepared.

Delivery time may be affected by shipping companies, logistical factors, or operational conditions beyond the company's control, and the company shall not be liable for any indirect damages resulting from this.

If offers, coupons, or cashback are used in a manner contrary to company policy or in a fraudulent way, the company has the right to cancel the order, change the price, cancel promotional benefits, or suspend the account.

Cashback is not withdrawable or transferable, and any coupon, discount, promotional benefit, or exceptional cashback granted as a settlement or compensation shall be considered a final settlement of the disputed matter.

The company has the right to suspend accounts that are linked, similar, or used for the same purpose if there is suspicion of an attempt to circumvent offers, terms, or policies.

The company has the right to correct or cancel any transaction, order, discount or benefit that is proven to have resulted from a technical or human error or defect in the system, operation or interconnection of systems.

This page is the official and approved reference for the terms and conditions of Air Care Company, and using the site, completing the order, or benefiting from the services or offers constitutes full acceptance of what is stated therein.